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Small win: journey alerts caught a churn risk early

sofia_boyd_84f48

Trying to get the in-app survey right for self-serve users. The defaults don't quite fit. What did you change?

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felix_marsh_d3553

+1. The Salesforce step is where ours kept breaking.

nadia_mehta_f3483

Have you tried routing it through Zendesk? Fixed the churn gap for us.

bea_webb_6aa72

Have you tried routing it through Marketo? Fixed the NPS gap for us.

nina_calvi_e9e1a

We measure CES weekly now and it's made the in-app survey decisions much easier.

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