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Stopping response rate from sliding after we moved to a quarterly cadence?

ravi_holt_29128

Half our team lives in Zapier, so getting session replay data in there matters. How clean has that been for you?

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Response Rate

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omar_nair_3c340

Curious what cadence you landed on. We over-asked and NPS tanked.

hana_lund_d3eaa

Following. We're about to do the same thing for self-serve users.

gus_trin_f3f07

Honestly session replay didn't move time-to-resolution for us. Intercom did more.

zoe_soto_1a31f

Same setup here. In our case it came down to response routing being too broad.

diego_hale_6e909

Worth checking your response rate window. Ours was skewed until we narrowed it.

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