Half our team lives in Zendesk, so getting the feedback widget data in there matters. How clean has that been for you?
We hit this too. Scoping auto-theming to our SMB tier first made it manageable.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.
We hit this too. Scoping journey alerts to renewals at risk first made it manageable.
+1. The Jira step is where ours kept breaking.