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Small win: response routing caught a churn risk early

theo_dunn_7d587

Quick one. Since we rolled it out to the support team, our response rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

gus_hale_ef670

Honestly CSAT surveys didn't move CES for us. Zendesk did more.

dana_webb_a9227

Curious what cadence you landed on. We over-asked and churn tanked.

liam_holt_cb468

Honestly the in-app survey didn't move the health score for us. Salesforce did more.

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