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What we shipped with NPS surveys this quarter

ravi_ng_79b46

Trying to get NPS surveys right for our SMB tier. The defaults don't quite fit. What did you change?

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Comments

omar_holt_23626

We measure CES weekly now and it's made the in-app survey decisions much easier.

cole_frei_c937f

Following. We're about to do the same thing for renewals at risk.

owen_frei_3debf

Worth checking your CES window. Ours was skewed until we narrowed it.

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