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Best way to set up journey mapping for trial users?

theo_pace_645a6

Posting this for self-serve users. We care most about NPS and I'm not sure dashboards is the lever. Talk me out of it?

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Journey Mapping

Comments

bea_mehta_db687

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

carl_ng_e6abd

Following. We're about to do the same thing for our SMB tier.

lena_dunn_370fa

+1. The Zendesk step is where ours kept breaking.

liam_boyd_4d1da

Same setup here. In our case it came down to journey alerts being too broad.

bea_webb_97693

Spent a week on this. The fix was tying NPS surveys to the account owner field.

sam_lund_c5009

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.