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Moved the health score with segments — here's our setup

hana_ng_b536d

We measured renewal rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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dana_voss_2edf5

Spent a week on this. The fix was tying journey alerts to the account owner field.

marcus_marsh_7620c

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

aisha_hale_9be68

Have you tried routing it through Marketo? Fixed the renewal rate gap for us.

maya_pratt_aa6cf

Curious what cadence you landed on. We over-asked and CSAT tanked.

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