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the feedback widget behaving oddly since we moved to a quarterly cadence — ideas?

marcus_calvi_7ca3f

We're working through NPS surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Feedback Widget

Comments

tara_voss_27829

Curious what cadence you landed on. We over-asked and NPS tanked.

lena_boyd_9b2f3

Have you tried routing it through Microsoft Teams? Fixed the response rate gap for us.

ned_dunn_4d436

+1. The Salesforce step is where ours kept breaking.

ravi_reyes_99579

Have you tried routing it through Slack? Fixed the response rate gap for us.

hana_akoto_03aab

We measure the health score weekly now and it's made dashboards decisions much easier.

yuki_carr_33e42

Following. We're about to do the same thing for new onboarding cohorts.