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Getting the in-app survey into Salesforce cleanly

yuki_calvi_283af

We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

bea_marsh_eceea

Curious what cadence you landed on. We over-asked and CES tanked.

priya_akoto_5d582

Same setup here. In our case it came down to journey alerts being too broad.

elena_mehta_a725f

Curious what cadence you landed on. We over-asked and CSAT tanked.

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