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Is there a way to break out NPS by enterprise accounts?

tara_boyd_1c298

Posting this for new onboarding cohorts. We care most about the health score and I'm not sure NPS surveys is the lever. Talk me out of it?

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owen_mehta_12712

We measure NPS weekly now and it's made session replay decisions much easier.

maya_marsh_f90e0

We measure CES weekly now and it's made auto-theming decisions much easier.

diego_reyes_66157

Spent a week on this. The fix was tying segments to the account owner field.

nina_ng_5caa1

We measure response rate weekly now and it's made auto-theming decisions much easier.

marcus_frei_30a5b

Worth checking your churn window. Ours was skewed until we narrowed it.

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