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How do you handle auto-theming when we switched CRMs last month?

priya_boyd_d394b

We're working through journey alerts and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

tom_okafor_e3980

Worth checking your CES window. Ours was skewed until we narrowed it.

mira_akoto_b952e

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ned_lund_40a9a

We measure renewal rate weekly now and it's made segments decisions much easier.

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