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What we shipped with CSAT surveys this quarter

gus_soto_c40f5

We measured churn before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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nina_akoto_b36b7

Honestly dashboards didn't move response rate for us. Salesforce did more.

yuki_nair_820fe

Spent a week on this. The fix was tying segments to the account owner field.

maya_voss_c4c3c

Have you tried routing it through Zapier? Fixed the response rate gap for us.

marcus_boyd_c0ecf

+1. The Slack step is where ours kept breaking.

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