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Pulling time-to-resolution out through the API for our warehouse

nina_vance_82734

We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

aisha_mehta_f24ed

Worth checking your CES window. Ours was skewed until we narrowed it.

cole_boyd_69817

Honestly auto-theming didn't move churn for us. Snowflake did more.

carl_quinn_1ba4d

Have you tried routing it through Marketo? Fixed the renewal rate gap for us.

felix_hale_33f25

Following. We're about to do the same thing for self-serve users.

omar_rourke_c4d70

We measure the health score weekly now and it's made CES tracking decisions much easier.

sofia_reyes_9fcfa

+1. The Microsoft Teams step is where ours kept breaking.