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Rate limits when backfilling response routing via the API?

theo_nair_a26cb

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a session replay config issue or are we reading it wrong?

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Comments

liam_lund_b2047

Worth checking your CSAT window. Ours was skewed until we narrowed it.

ivy_okafor_b8459

Spent a week on this. The fix was tying dashboards to the account owner field.

ivy_rourke_8c6be

We hit this too. Scoping segments to enterprise accounts first made it manageable.

sofia_trin_01eeb

We hit this too. Scoping CSAT surveys to trial users first made it manageable.

owen_rourke_43d77

Spent a week on this. The fix was tying segments to the account owner field.

dana_pratt_1cc1b

Curious what cadence you landed on. We over-asked and NPS tanked.