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Getting NPS surveys into Salesforce cleanly

priya_lund_1395a

Trying to get response routing right for enterprise accounts. The defaults don't quite fit. What did you change?

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ravi_akoto_12b0e

Same setup here. In our case it came down to response routing being too broad.

priya_webb_d88cd

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

marcus_dunn_5d833

Same setup here. In our case it came down to CSAT surveys being too broad.

yuki_nair_f01af

Following. We're about to do the same thing for self-serve users.

ruth_hale_bb7ce

Curious what cadence you landed on. We over-asked and response rate tanked.

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