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Stopping NPS from sliding after volume tripled after launch?

paul_reyes_77708

Posting this for trial users. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?

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wade_quinn_cc3d5

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

elena_reyes_e935c

Curious what cadence you landed on. We over-asked and the health score tanked.

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