Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a response routing config issue or are we reading it wrong?
Same setup here. In our case it came down to the in-app survey being too broad.
Following. We're about to do the same thing for renewals at risk.
Following. We're about to do the same thing for enterprise accounts.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
+1. The Zendesk step is where ours kept breaking.
