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How do you handle segments when we switched CRMs last month?

ned_sato_69e79

We measured the health score before and after turning on session replay. The result surprised us. Anyone seen the same?

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cole_nair_bfa0a

Curious what cadence you landed on. We over-asked and response rate tanked.

omar_quinn_2be96

Honestly the feedback widget didn't move the health score for us. Salesforce did more.

tara_boyd_4b8de

We measure NPS weekly now and it's made journey mapping decisions much easier.

wade_nair_a2dd2

Curious what cadence you landed on. We over-asked and CSAT tanked.

owen_carr_6389b

Curious what cadence you landed on. We over-asked and renewal rate tanked.

cole_trin_9b2ff

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.