Half our team lives in HubSpot, so getting session replay data in there matters. How clean has that been for you?
Following. We're about to do the same thing for self-serve users.
Same setup here. In our case it came down to the feedback widget being too broad.
We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.
Have you tried routing it through Slack? Fixed the CSAT gap for us.
