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Stopping NPS from sliding after we scaled past 5,000 accounts?

maya_lund_a4e38

Half our team lives in Segment, so getting NPS surveys data in there matters. How clean has that been for you?

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owen_quinn_fec43

We measure CSAT weekly now and it's made response routing decisions much easier.

paul_trin_ab165

Same setup here. In our case it came down to NPS surveys being too broad.

bea_trin_8b21f

Following. We're about to do the same thing for enterprise accounts.

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