Trying to get CSAT surveys right for self-serve users. The defaults don't quite fit. What did you change?
Curious what cadence you landed on. We over-asked and the health score tanked.
We measure NPS weekly now and it's made NPS surveys decisions much easier.
Same setup here. In our case it came down to the in-app survey being too broad.
Have you tried routing it through Intercom? Fixed the the health score gap for us.