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Reusable session replay setup we share with new CSMs

tara_pace_b47b3

Posting this for our SMB tier. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

owen_rourke_98417

Same setup here. In our case it came down to dashboards being too broad.

gus_ng_7877e

+1. The Zapier step is where ours kept breaking.

hana_pratt_d3f6c

Same setup here. In our case it came down to NPS surveys being too broad.

elena_voss_06e78

Spent a week on this. The fix was tying journey alerts to the account owner field.

wade_okafor_afcec

Honestly journey mapping didn't move churn for us. Zendesk did more.

esme_boyd_70a64

Honestly NPS surveys didn't move renewal rate for us. Jira did more.

cole_voss_62453

Following. We're about to do the same thing for renewals at risk.

owen_dunn_32356

Spent a week on this. The fix was tying the feedback widget to the account owner field.

lena_reyes_46f27

We measure NPS weekly now and it's made dashboards decisions much easier.