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Stopping CES from sliding after we added a second product line?

nadia_quinn_d6450

Posting this for trial users. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?

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cole_vance_4eddc

Worth checking your churn window. Ours was skewed until we narrowed it.

yuki_carr_8136f

Have you tried routing it through Zendesk? Fixed the CES gap for us.

kiran_dunn_09797

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

mira_marsh_5a51b

Worth checking your churn window. Ours was skewed until we narrowed it.

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