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Getting the in-app survey into Zendesk cleanly

cole_webb_3c7a7

Posting this for self-serve users. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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sofia_sato_a0a68

Spent a week on this. The fix was tying the in-app survey to the account owner field.

ravi_sato_10e86

Following. We're about to do the same thing for our SMB tier.

ruth_pace_501aa

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

kiran_okafor_9ea05

Spent a week on this. The fix was tying session replay to the account owner field.

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