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Small win: NPS surveys caught a churn risk early

theo_nair_a26cb

Posting this for enterprise accounts. We care most about response rate and I'm not sure segments is the lever. Talk me out of it?

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hana_akoto_35784

Following. We're about to do the same thing for new onboarding cohorts.

mira_holt_f0648

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

esme_boyd_6ba0f

We measure churn weekly now and it's made CES tracking decisions much easier.

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