Trying to get CSAT surveys right for trial users. The defaults don't quite fit. What did you change?
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Honestly auto-theming didn't move churn for us. Marketo did more.
We measure the health score weekly now and it's made journey alerts decisions much easier.
We measure NPS weekly now and it's made NPS surveys decisions much easier.