We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?
Worth checking your CES window. Ours was skewed until we narrowed it.
We hit this too. Scoping NPS surveys to self-serve users first made it manageable.
Same setup here. In our case it came down to session replay being too broad.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and NPS tanked.
Following. We're about to do the same thing for renewals at risk.