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Roles and permissions for enterprise accounts on the CSAT surveys?

dana_mehta_b0228

Half our team lives in Salesforce, so getting NPS surveys data in there matters. How clean has that been for you?

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omar_pratt_8b9be

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

yuki_pratt_e8350

Spent a week on this. The fix was tying journey alerts to the account owner field.

liam_trin_fefc0

+1. The Salesforce step is where ours kept breaking.

tara_carr_5e569

Have you tried routing it through Slack? Fixed the response rate gap for us.

zoe_vance_d8f6b

+1. The HubSpot step is where ours kept breaking.

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