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Template: closing the loop on enterprise accounts in 24h

ned_ng_f99fd

Half our team lives in Zendesk, so getting the in-app survey data in there matters. How clean has that been for you?

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mira_marsh_538e3

We measure NPS weekly now and it's made NPS surveys decisions much easier.

nadia_nair_d0322

Worth checking your CSAT window. Ours was skewed until we narrowed it.

jack_akoto_e5d0d

+1. The Slack step is where ours kept breaking.

elena_nair_13b74

+1. The Intercom step is where ours kept breaking.

wade_voss_f8d14

Have you tried routing it through Intercom? Fixed the response rate gap for us.

sam_trin_09a8e

+1. The Zapier step is where ours kept breaking.

esme_reyes_1d794

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

nadia_carr_b6c5d

+1. The Salesforce step is where ours kept breaking.