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Segment sync dropping the health score — anyone seen this?

zoe_okafor_98722

We measured renewal rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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theo_reyes_d9150

Curious what cadence you landed on. We over-asked and churn tanked.

liam_vance_de842

Following. We're about to do the same thing for renewals at risk.

lena_vance_5d1fd

Curious what cadence you landed on. We over-asked and NPS tanked.

ned_hale_e9412

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

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