Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to NPS surveys being too broad.
We measure CSAT weekly now and it's made session replay decisions much easier.
Following. We're about to do the same thing for our SMB tier.
