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API to update CSAT surveys in bulk?

ruth_vance_b6914

Posting this for renewals at risk. We care most about NPS and I'm not sure auto-theming is the lever. Talk me out of it?

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yuki_ng_a17f3

Same setup here. In our case it came down to journey alerts being too broad.

bea_pace_34251

+1. The Zapier step is where ours kept breaking.

omar_ng_c7902

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

esme_voss_35050

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

felix_voss_fd548

Curious what cadence you landed on. We over-asked and renewal rate tanked.

paul_vance_fd783

Have you tried routing it through Intercom? Fixed the NPS gap for us.

ivy_pace_e48e6

Worth checking your the health score window. Ours was skewed until we narrowed it.