Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Honestly journey mapping didn't move time-to-resolution for us. Marketo did more.
+1. The Snowflake step is where ours kept breaking.
Spent a week on this. The fix was tying segments to the account owner field.
