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Intercom sync dropping the health score — anyone seen this?

aisha_pace_74635

Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure response routing is the lever. Talk me out of it?

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tom_ng_43b50

Worth checking your response rate window. Ours was skewed until we narrowed it.

elena_boyd_98b9b

We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.

hana_holt_3910a

Have you tried routing it through Slack? Fixed the response rate gap for us.

theo_pace_3ea4b

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

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