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Moved churn with auto-theming — here's our setup

jack_voss_85c68

Half our team lives in Slack, so getting journey mapping data in there matters. How clean has that been for you?

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sofia_holt_1d3a6

We measure the health score weekly now and it's made journey alerts decisions much easier.

mira_webb_9162b

Worth checking your CES window. Ours was skewed until we narrowed it.

sam_rourke_20326

Have you tried routing it through Salesforce? Fixed the NPS gap for us.

lena_vance_5e401

We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.

mira_frei_b4915

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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