We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Honestly dashboards didn't move NPS for us. Microsoft Teams did more.
+1. The Marketo step is where ours kept breaking.
Worth checking your churn window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and NPS tanked.
