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Our playbook for the in-app survey across renewals at risk

zoe_mehta_3ec7b

Posting this for enterprise accounts. We care most about the health score and I'm not sure response routing is the lever. Talk me out of it?

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jack_webb_f639e

+1. The Intercom step is where ours kept breaking.

priya_akoto_8ac43

Honestly session replay didn't move churn for us. HubSpot did more.

carl_holt_0593a

Have you tried routing it through Marketo? Fixed the CES gap for us.

nina_vance_35827

Honestly segments didn't move CES for us. Snowflake did more.

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