We measured CSAT before and after turning on segments. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and the health score tanked.
We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.
We hit this too. Scoping journey alerts to our SMB tier first made it manageable.
Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.