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What worked for us setting up journey alerts

zoe_webb_925c6

Posting this for renewals at risk. We care most about the health score and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

kiran_frei_b4d14

Honestly CES tracking didn't move churn for us. Intercom did more.

carl_holt_776d0

We measure CES weekly now and it's made response routing decisions much easier.

elena_holt_074c3

Honestly journey alerts didn't move CES for us. Zapier did more.

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