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Moved the health score with the in-app survey — here's our setup

priya_webb_118d0

Trying to get dashboards right for renewals at risk. The defaults don't quite fit. What did you change?

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ivy_holt_25567

Honestly the in-app survey didn't move CES for us. Microsoft Teams did more.

elena_vance_8ec37

+1. The Jira step is where ours kept breaking.

sam_rourke_131a5

Worth checking your CSAT window. Ours was skewed until we narrowed it.

ruth_pace_4a720

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

marcus_reyes_6b68d

We hit this too. Scoping session replay to renewals at risk first made it manageable.

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