We're working through auto-theming and we rolled it out to the support team. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Curious what cadence you landed on. We over-asked and the health score tanked.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying journey alerts to the account owner field.
