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Moved renewal rate with the in-app survey — here's our setup

ivy_hale_92429

Posting this for trial users. We care most about time-to-resolution and I'm not sure session replay is the lever. Talk me out of it?

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tara_pace_ef88e

Have you tried routing it through Slack? Fixed the renewal rate gap for us.

maya_carr_fd32f

Worth checking your CSAT window. Ours was skewed until we narrowed it.

dana_soto_3319d

+1. The Segment step is where ours kept breaking.

yuki_calvi_79c4c

Following. We're about to do the same thing for our SMB tier.

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