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Is there a way to break out time-to-resolution by self-serve users?

tara_rourke_e408c

We measured time-to-resolution before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Time to Resolution

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mira_soto_29587

Following. We're about to do the same thing for new onboarding cohorts.

kiran_soto_423aa

Honestly CES tracking didn't move time-to-resolution for us. Slack did more.

hana_vance_0c183

We hit this too. Scoping response routing to our SMB tier first made it manageable.

mira_frei_b4915

Worth checking your CES window. Ours was skewed until we narrowed it.

dana_quinn_e455b

+1. The Slack step is where ours kept breaking.

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