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Is there a way to break out response rate by enterprise accounts?

kiran_voss_88ae5

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure response routing is the lever. Talk me out of it?

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Comments

tom_frei_a3683

Honestly the feedback widget didn't move renewal rate for us. Segment did more.

ruth_nair_f80de

Worth checking your CSAT window. Ours was skewed until we narrowed it.

marcus_vance_9306b

Same setup here. In our case it came down to journey alerts being too broad.

diego_holt_03cf7

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

kiran_trin_f6aa2

Honestly NPS surveys didn't move churn for us. Microsoft Teams did more.

ivy_lund_d9601

Honestly dashboards didn't move response rate for us. Marketo did more.

sofia_voss_6d907

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.