Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
+1. The HubSpot step is where ours kept breaking.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to the feedback widget being too broad.
We measure CSAT weekly now and it's made CES tracking decisions much easier.
