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How do you handle response routing when we switched CRMs last month?

esme_mehta_f16fe

Posting this for self-serve users. We care most about response rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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Response Routing

CRM Migration

Comments

lena_calvi_894e1

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

ivy_boyd_1fa03

We hit this too. Scoping dashboards to self-serve users first made it manageable.

gus_pratt_3312c

Spent a week on this. The fix was tying journey mapping to the account owner field.

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