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Moved NPS with journey alerts — here's our setup

maya_calvi_01102

We measured response rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Comments

nadia_ng_50771

Honestly CSAT surveys didn't move NPS for us. Intercom did more.

liam_vance_de842

+1. The Zendesk step is where ours kept breaking.

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