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Stopping response rate from sliding after volume tripled after launch?

hana_hale_21582

Trying to get NPS surveys right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Response Rate

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sam_ng_0ad87

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

diego_akoto_69c64

We hit this too. Scoping segments to renewals at risk first made it manageable.

ivy_dunn_abd22

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

nina_dunn_358cb

Spent a week on this. The fix was tying CES tracking to the account owner field.

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