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journey alerts behaving oddly since we added a second product line — ideas?

nina_webb_64102

Posting this for enterprise accounts. We care most about the health score and I'm not sure dashboards is the lever. Talk me out of it?

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Journey Mapping

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sofia_sato_4da88

Worth checking your response rate window. Ours was skewed until we narrowed it.

bea_webb_49655

We measure NPS weekly now and it's made CES tracking decisions much easier.

cole_lund_25a12

Honestly the feedback widget didn't move CES for us. Zendesk did more.

elena_marsh_da828

+1. The Segment step is where ours kept breaking.

liam_soto_a6cab

Following. We're about to do the same thing for renewals at risk.

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