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Pulling NPS out through the API for our warehouse

yuki_marsh_6e5af

Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

ivy_akoto_2ff58

+1. The Snowflake step is where ours kept breaking.

zoe_hale_42eea

Following. We're about to do the same thing for our SMB tier.

priya_webb_61027

Have you tried routing it through Jira? Fixed the NPS gap for us.

esme_sato_0f454

Have you tried routing it through HubSpot? Fixed the churn gap for us.

aisha_reyes_d13be

We measure NPS weekly now and it's made segments decisions much easier.

theo_carr_d3e98

Same setup here. In our case it came down to auto-theming being too broad.